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Operations Training Specialist


Baltimore, MD, US

Req ID:  25781
Date:  Nov 17, 2021

ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In the European Union, the company owns and operates sugar refineries in England, Portugal.  ASR Group also owns and operates mills in Mexico and Belize.  The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s® and Sidul®.




The Operations Trainer is responsible for the creation, coordination, deployment, and assessment of technical and operational training across site to build employee competency and capability.  Possessing a broad background in manufacturing operations, the Operations Trainer coaches production line/area based trainers to deliver on-the-job training (OJT) to new employees, as well as delivers refresher training and training for new equipment and processes to production employees.  This role spends significant time engaged with our production floor operators/supervisors to assure standardization of training and identification of improvement opportunities. This role sits within the Continuous Improvement team and is responsible for using Lean Manufacturing tools to drive sustained improvements.



  • Partnering with Operational Managers to design and develop, and support delivery and evaluation of technical training programs around Packaging, Process, and Maintenance. 
  • Partnering with cross-functional team to develop and maintain standard work (“work instructions”)
  • Collaborate with cross-functional team to create interactive, accessible training in multiple formats including written SOPs, PowerPoint with photos and annotations, and video with annotations that achieve a consistent delivery of information.
  • Deliver Train the Trainer training courses and on-going coaching support to operators providing OJT to new employees
  • Act as a resource for Continuous Improvement projects particularly when standardization in process is required for sustained improvements
  • Audit, spot check, and rectify compliance gaps on standard work instructions and training material where identified
  • In partnership with Continuous Improvement and Learning & Development, ensure consistency of application of training across the business and maintain alignment with corporate learning strategy.
  • Understand and support Operational goals particularly when training gaps are identified
  • Assist with the implementation of CAPEX projects in relation to timetables of training, familiarization and learning curves.  This could require the role to travel to the equipment manufacturer for training and the capture of training materials.
  • Promote common Lean Manufacturing tools such as 5S and Short Interval Control
  • Drive Continuous Improvement in all Technical Learning & Development processes
  • Understand, use, and support end-users of the company’s Learning Management System (SuccessFactors)



  • 5+ years of revelant experience
  • Manufacturing Supervisory/Leadership experience significantly preferred
  • Working knowledge of common training methods 


  • BA/BS degree preferred
  • ATD certification preferred
  • SIx Sigma background preferred
  • Instructional Design experience preferred



  • Relevant industry experience
  • Understanding of Lean Manufacturing principles
  • Good understanding of relevant Health & Safety legislation and regulations
  • Detailed experience or relevant work processes and safe use of equipment
  • Strong relationship building and excellent written/verbal communication skills
  • Strong organizational skills with the ability to work on own initiative, to tight deadlines in a demanding environment
  • Proficient in Microsoft Office, Microsoft Word, Excel, PowerPoint and Outlook



  • Baltimore, MD
  • 10% travel domestically



Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Nearest Major Market: Baltimore