Operations Training Manager

ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In the European Union, the company owns and operates sugar refineries in England, Portugal.  ASR Group also owns and operates mills in Mexico and Belize.  The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s® and Sidul®.

OVERVIEW

The Operations Training Manager is responsible for leading/supervising a team of three Operations Trainers in the creation, coordination, deployment, and assessment of technical and operational training across the site to build employee competency and capability.  Possessing a broad background in manufacturing operations, the role coaches the Operations Trainers and the production line/area-based trainers to deliver on-the-job training (OJT) to new employees, as well as develops and continually refines training content for production employees.  This role spends significant time engaged with our production floor operators/supervisors and departmental trainers to assure standardization of training and identification of improvement opportunities. This role sits within the Continuous Improvement team and is responsible for using Lean Manufacturing tools to drive sustained improvements.

 POSITION RESPONSIBILITIES

• Manage a team of three Operations Trainers
• Coordinate efforts with other Site Leads to ensure standard practices are followed across all sites
• Partner with Operational Managers to design and develop and support delivery and evaluation of technical training programs around Packaging, Process, and Maintenance.
• Partner with a cross-functional team to develop and maintain standard work (“work instructions”)
• Collaborate with cross-functional team to create interactive, accessible training in multiple formats including written SOPs, PowerPoint with photos and annotations, and video with annotations that achieve a consistent delivery of information.
• Deliver Train the Trainer training courses and on-going coaching support to operators and job coaches providing OJT to new employees
• Maintain skill matrix and recertification timeline
• Coordinate with Department leadership to create weekly training schedule by area
• Track agreed Training KPIs for the site
• Act as a resource for Continuous Improvement projects particularly when standardization in process is required for sustained improvements
• Audit, spot check, and rectify compliance gaps on standard work instructions and training material where identified
• In partnership with Continuous Improvement and Learning & Development, ensure consistency of application of training across the business and maintain alignment with corporate learning strategy.
• Understand and support Operational goals particularly when training gaps are identified
• Assist with the implementation of CAPEX projects in relation to timetables of training, familiarization and learning curves.  This could require the role to travel to the equipment manufacturer for training and the capture of training materials.
• Promote common Lean Manufacturing tools such as 5S and Short Interval Control
• Drive Continuous Improvement in all Technical Learning & Development processes
• Understand, use, and support end-users of the company’s Learning Management System (SuccessFactors)

 WORK EXPERIENCE

• 5+ years of relevant industry experience required, particularly in a food processing, packaging or maintenance role
• At least 4 years in a Learning and Development role strongly preferred
• 2+ years of Manufacturing Supervisory/Leadership experience required
• Working knowledge of common training methods and adult learning theory

EDUCATION REQUIREMENTS

• BA/BS degree preferred
• Experience developing operational training in a refining/food manufacturing environment required
• SIx Sigma background preferred
• Instructional Design experience preferred

KNOWLEDGE & SKILLS

• Relevant industry experience
• Understanding of Lean Manufacturing principles
• Good understanding of relevant Health & Safety legislation and regulations
• Detailed experience or relevant work processes and safe use of equipment
• Strong relationship building and excellent written/verbal communication skills
• Strong organizational skills with the ability to work on own initiative, to tight deadlines in a demanding environment
• Proficient in Microsoft Office, Microsoft Word, Excel, PowerPoint and Outlook 

LOCATION OF ROLE

Baltimore, MD 

SALARY PAY RANGE: $112,000 - $209,500 plus bonus

The pay rate for the successful candidate will depend on the candidate’s qualifications and prior experience. 

Benefits include healthcare (medical, dental, vision, prescription drugs) available the first of the month following 30 days of employment, 401(k) with match, life insurance, AD&D, short-term disability, vacation, holiday and sick time.  

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law.  All employment is decided on the basis of qualifications, merit, and business need.