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Sr. Technical Document Administrator

Location: 

New York, NY, US

Req ID:  24587
Date:  Jan 12, 2021

ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In the European Union, the company owns and operates sugar refineries in England, Portugal.  ASR Group also owns and operates mills in Mexico and Belize.  The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s® and Sidul®.

 

OVERVIEW

The Sr. Technical Document Administrator applies functional knowledge of ASR Group quality management systems, documentation and products to provide customers with requested technical documents via various media (e-mail, Intranet website, customer databases, etc.).  The job requires ongoing effective communications with customers as well as Operating and Sales functions. 

 

DETAILED ROLES & RESPONSIBILITIES

  • Respond in a timely fashion to internal and external requests for quality and technical information received by phone and email.
  • Monitor central email mailbox for quality and technical information requests, responding to those inquires within area of expertise, and routing other inquiries to other Corporate Quality team members per agreed upon routing plans.
  • Generation, maintenance and distribution of technical documents both internally and externally for ASR product lines under direction of the Sr. Director Global Corporate Quality. 
  • Maintain accurate, up-to-date technical documents in company approved external customer vendor portals and third party websites (e.g. TraceGains).
  • Assist in the drafting or revision of quality documentation, guidelines and governance documents when required. 
  • Complete all internally-assigned training within established deadlines and external training as deemed necessary and/or meet customer requirements.
  • Work independently to manage and balance ongoing responsibilities, specific projects, and urgent requests
  • Perform additional / other duties as assigned.

 

WORK EXPERIENCES

  • Minimum 3 years’ of related work experience.

 

EDUCATION REQUIREMENTS

  • Bachelor Degree required.
  • Expertise in the use of statistical computing and data management systems.

 

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)

  • Excellent written, oral, and interpersonal communication skills.
  • Demonstrated success in meeting deadlines, working independently, keeping current with education (seminars/training), and being innovative and proactive in solving problems.
  • Strong working knowledge of PC workstations and Microsoft applications, such as Outlook, Excel and PowerPoint. Advanced knowledge of SharePoint preferred.
  • Proficiency with word processing, spreadsheets, and database management. 
  • Knowledge of food product packaging operations is valuable but not mandatory.
  • Willing to travel as needed.

 

LOCATION OF ROLE

  • Remote

 

 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.