IT Site Support Specialist

The ASR Group® family of companies make up the world’s largest refiner and marketer of cane sugar. The companies produce a full line of grocery, industrial, foodservice and specialty sweetener products. Across North America, ASR Group® companies operate five sugar refineries, located in California, Maryland, Louisiana, Canada and Mexico. In Europe, ASR Group® companies operate sugar refineries in the United Kingdom, Portugal, and, with a joint venture partner, Italy. The companies also farm sugarcane and own sugar mills in Mexico and Belize. The ASR Group® portfolio includes the leading brands Domino®, C&H®, Florida Crystals®, Redpath®, Tate & Lyle®, Lyle's®, Sidul® and Whitworths®.  ASR Group® companies also produce and market Tellus®, a single-use, compostable tableware and foodservice product made from plant fibers, including sugarcane.

OVERVIEW

IT Site Support Specialist will provide onsite and remote technical support at our Tower Hill location. This position will troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, network equipment, and cloud technologies. Also, manage desk tickets, maintain hardware inventory, support technology projects, and collaborate with internal teams and vendors.

Qualifications and Experience:

• Bachelor of Science Degree in Information Technology or related field
• Minimum 2 years of relevant experience in a similar post

Skills and Competencies: 

• Excellent customer service skills
• Meticulous attention to detail with strong organizational skills
• Ability to troubleshoot infrastructure issues and resolve complex problems
• Strong analytical and research skills with the ability to set priorities and meet deadlines
• Strong team player with excellent collaboration skills and ability to work with external vendors
• Ability to take initiative, own tasks, and drive projects independently while adapting in a fast‑paced environment

 Roles and Responsibilities:

• Provide high‑level on-site and remote IT support, including Level 2 and 3 technical assistance.
• Resolve and close help desk tickets within required timelines.
• Maintain and update hardware inventory in the Asset Inventory System.
• Support projects by completing assigned technical tasks and meeting deadlines.
• Replace, configure, and deploy end‑user devices, Cisco network gear, and HP cloud equipment.
• Troubleshoot client issues including connectivity, software deployment, and virus removal.
• Work with infrastructure teams on network device maintenance and troubleshooting LAN/WAN/VPN issues.
• Collaborate with contractors, project teams, and internal staff to maintain and repair IT equipment. 

 Applications must be submitted with a cover letter, résumé, updated police record, two (2) reference letters, and copies of recent transcripts. All documents should be addressed to:

 Sr. Human Resources Manager

Belize Sugar Industries Limited

Tower Hill, Orange Walk

The deadline for submitting the applications and all required documents is March 5, 2026.

For more than 100 years, our employees have taken pride in “Making Life a Little Sweeter” by providing our customers and consumers with quality service and sugar products. Our commitment to that principle drives us in all that we do and encourages us to uphold our company’s high ethical standards of business conduct to ensure our continued success.