Quality Assurance Manager

Redpath Sugar is located on Toronto’s historic downtown waterfront and has been a part of Canada’s heritage for more than 160 years. Our brand is the oldest food-related trademark in Canada and is recognized across the country. Redpath Sugar is part of ASR Group, the largest cane sugar refiner in the world.

OVERVIEW

The primary responsibility of the Quality Assurance Manager is to effectively plan, coordinate, manage, and control all of the quality and food safety activities of the Redpath Toronto plant, including the management of the Quality Team. The position reports to the Senior Director, Quality Management – North America, and will work closely with the Toronto operations Management Team.

POSITION RESPONSIBILITIES

• Determine the long-range needs of the department develop plans and implement solutions.
• Implement ongoing quality improvement processes working with interdepartmental teams.
• Oversee internal food safety/quality assurance audits (HACCP, GMP’s, pest control, product recall, production codes, finished product review/release, calibration of critical instruments, etc.) including internal and external facility sites.
• Manage and lead SQF/GFSI programs, including development, audits, training, team building, and sustainability.
• Oversee statistical analysis of data, including basic graphs, Pareto charts, and SPC charts as needed.
• Ensure timely completion of testing of materials and product samples.
• Develop and lead employees in the transition to a culture of accountability.
• Give feedback as necessary in accordance with established plant policies and procedures while maintaining a high level of fairness and uniformity.
• Initiate CAPA’s and follow-up to closing with any root cause findings.
• Interact with customers on opportunities and complaints. Represent the company positively with customers.
• Ensure compliance with all applicable federal and state regulations and company policies.
• Conduct performance evaluations on a timely basis and establish performance goals. Develop direct reports and successors.
• Provide effective communication regarding issues, objectives, initiatives, and performance to plan.
• Performs other duties as assigned

REQUIRED EDUCATION & WORK EXPERIENCE

• Bachelor’s degree in a related discipline from an accredited college/university
• At least 5 years of applicable professional experience working with quality & food safety systems
• At least 5 years of supervisory/managerial experience in a manufacturing environment; experience supervising employees in a Quality Assurance department is preferred
• Substantial experience working in an SQF and GFSI environment, HACCP, AIB, Food Safety
• Experience in communicating with auditors and regulatory agencies
• Successful record of passing audits of SQF and GFSI
• HACCP and related food safety training
• SQF and GFSI benchmarked standard training
• Knowledge of Quality Assurance/Control practices and procedures
• Knowledge of Calibration of equipment
• Lead Auditor Certification in a GFSI Certification Scheme

SUPERVISORY RESPONSIBILITY

• 2 Direct Reports
• 6 to 10 Indirect Reports

TRAVEL

• 5% international travel

ESSENTIAL ABILITIES & CRITICAL SKILLS

• Ability to analyze complex information and perform root cause analysis
• Ability to recognize areas for Continuous Improvement strategies; recommend and implement CI strategies as assigned
• Ability to utilize ERP information and analyze results
• Ability to maintain confidentiality of proprietary business information at all times
• Ability to effectively manage time, including the ability to prioritize, work within assigned deadlines, and work independently or collaboratively to accomplish organizational objectives
• Ability to manage multiple tasks and projects while maintaining quality & accuracy standards
• Ability to utilize Microsoft Office Suite, specifically Excel, Word, and Outlook on an Advanced Level
• Ability to communicate in a clear and concise manner both verbally and in writing, fostering strong lines of communication across the business
• Ability to troubleshoot quality issues on dry packaging lines
• Quality Management
• Risk Management
• Planning & Scheduling
• Problem-Solving
• Analytical Thinking

PERSONAL ATTRIBUTES

• Managing Complexity- Keeping focused on key objectives and results when addressing the details of a situation. Making timely decisions using available facts in ambiguous situations.
• Change Management- Challenges the status quo; encourages people to question existing methods, practices, and assumptions. Responds positively and enthusiastically to novel ideas and suggestions; supports people in their efforts to try new things; seeks ways to implement new ideas. Coordinated, structured period of transition from one situation to another in order to achieve sustainable positive outcome.
• Regulatory Matters- Demonstrates understanding of regulatory and compliance requirements for area of responsibility, which will include the countires in which the product is both made and sold.
• Working with Ambiguity- Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information.
• Accountability: Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad.
• Credibility - Adheres to a set of core values that are represented in decisions and actions. Does the right thing, even when it is difficult. Demonstrates technical proficiency, reliable customer service and delivery of results in supporting clients; speaks with authority and is respected by others; maintains objectivity in dealing with issues. Removes/ minimizes bias from decisions.
• Quality Management- Knowledge and application of food industry quality systems;  Knowledge and application of procedures required for testing food quality.
• Acting with Integrity: Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments; Understands and follows company policies
• Communication & Interpersonal Skills: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
• Energy & Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked; asserts one's influence over events to achieve goals
• Judgment & Decision-Making: Bases decisions on a systematic review of relevant facts and information; avoids making assumptions or rushing to judgment; provides clear rationale for decisions
• Customer Orientation – Addressing internal and/or external customer needs by providing and delivering professional, helpful, high quality service and support

For more than 100 years, our employees have taken pride in “Making Life a Little Sweeter” by providing our customers and consumers with quality service and sugar products. Our commitment to that principle drives us in all that we do and encourages us to uphold our company’s high ethical standards of business conduct to ensure our continued success. Redpath Sugar Ltd. is an equal opportunity employer committed to fostering an inclusive and accessible enviornment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.