IT Services Lead - Network & Telecom

ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In Europe, the company owns and operates sugar refineries in England and Portugal. ASR Group also owns and operates mills in Mexico and Belize. The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s® and Sidul®.

OVERVIEW

The IT Services Lead – Network & Telecom reports to the IT Infrastructure Services Lead. This position is responsible for managing, monitoring, communicating and coordinating technical services tasks with business partners, including Capgemini, the new Infastructure outsourcing partner (TBD), GTT, NTT, Cisco and others.  The successful candidate will be responsible for monitoring compliance with established SLA’s, developing performance metrics and managing day to day communication and prioritization with vendors. The role will manage our network and telecom infrastructure to ensure they are scalable, secure, and efficient. This role requires a deep understanding of network architecture, network and telecom tools and technolgoies, and best practices in infrastructure management. The role will also act as the interanal technical expert for issues related to the network and telecom space.

DETAILED ROLES & RESPONSIBILITIES

• Act as the liaison between our internal support resources and our business partners for technical requirements, including PMO-managed projects and application support tickets
• Responsible for coordination and timely resolution of all technical services support tasks including the areas of SAP-basis, SAP-ABAP, system integrations and other technical application areas
• Manages tickets assigned to Netowrk and Telcom queue.  Escalaltes when needed to prevent SLA impact.
• Maintain backup policies and monitor compliance. Coordinate resolution of issues
• Maintain system shutdown schedules and monitor compliance
• Monitoring of patches & coordinate resolution of issues outlined
• Reconcile monthly invoices with our records
• Assist with preparation of monthly reporting package including performance metrics.
• Gather data requested by the company auditors
• Assist with technical issues the outsourcer is unable to correct
• Assist with defining needs in the networking for projects
• Advise on continuous improvement for both technologies and processes

WORK EXPERIENCES

• 5-7 years of experience in IT
• Budgeting experience
• Proven track record of success

EDUCATION REQUIREMENTS

• Bachelor’s Degree from an accredited institution with a concentration in Information Technology, Business, or related field  

SUPERVISORY RESPONSIBILITY

• Will direct the efforts of Vendor resources within the scope of our agreements and contracts with vendors

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)

• Strong analytical skills
• Familiarity with virtual infrastructure
• Ability to develop and implement new business processes
• Ability to set proper prioritizations
• Strategic thinking skills
• Demonstrated problem solving skills
• Service Now ITSM experience preferred
• Excellent interpersonal and verbal communications skills
• Knowledge of Cisco technologies
• Knowledge of Solarwinds technology
• Knowledge of SD-WAN technologies
• Knowledge of Starlink technology
• Knowledge of SAP landscape management a plus
• Knowledge of operating systems and database administration is a plus

LOCATION OF ROLE

• West Palm Beach

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.